Technical Customer Support & Settlements Analyst

Job Summary
We are looking for a very proactive and numbers-savvy Customer Support & Settlements Analyst to join this fast-track graduate role.
Minimum Qualification:
Degree
Experience Level:
Entry level
Experience Length:
1 year
Job Description
Onboarding and training clients
Improve customer experience through product support
Handle customer complaints and requests.
Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively.
Settle successful transactions into our financial records
Reconcile settlements with amounts credited on the system
The ideal Customer Success Manager should engage with customers, problem solves, and apply strategies to resolve customer issues.
Requirements:
Good with numbers
Highly organized and able to multi-task.
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
High computer literacy and the ability to learn new software.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.