Technical Support Staff

Technical Support Staff
Company:

Interra Networks Limited


Technical Support Staff

Details of the offer

Interra Networks Limited is an Information & Communications Technology (ICT) company headquartered in Atlanta, GA. USA with offices in Abuja, Lagos and Enugu, Nigeria. We operate a BPO (Business Process Outsourcing) facility and provide technology-enabled services to the public and private sector. Our services provide our customers with world-class, convenient, reliable and cost-effective business solutions.We are recruiting to fill the position below:Job
Title:Technical Support Staff
Location:Owerri, Imo
Job Description
Actively monitor the health of all servers, i.e HDD space, Raid Health, Event logs, dirty Shutdowns etc.
Develop technical documentation, proposal, BOQ and presentation.
Engage clients in infrastructure inspections and develop network design inspection if the need arises.
Ensure the data Center is neat, tidy and cable management is top notch. Also ensure the Data Centre is secure at all times.
Weekly backup of all critical servers, testing recover plan. Design failover, recovery for all critical servers.
Submit weekly Report on data center activities.
Make sure the ECC is up at all times with no network issues.
Actively know about devices, (Switches and routers) enough to redesign the network.
Liaise with ISP vendors, to resolve issues when they come up.
Actively Monitor firewall application and note when abuse is in place.
Providing second level technical support for internal and external client’s emphasis on Network infrastructure/Security Appliance and services Appliance and service which includes: Microsoft Widows Server Services, Firewall, UTMs, Antivirus, IP surveillance solution, Elastix IP PBX “iNterra Intercom”, Emergency Call Taker, Asterisks, etc.
Perform other tasks that will be assigned by the supervisor.


Source: Ngcareers


Area:

Requirements


Knowledges:

  • PBX

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