Initial Posting Date:
05/04/2021
Application Deadline:
05/17/2021
Agency:
Department of Transportation
Salary Range:
$2,837 - $4,225
Position Type:
Employee
Position Title:
Transportation Services Representative 1 - (Limited Duration and Permanent)
Job Description:
Transportation Services Representative 1
Oregon Department of Transportation
Driver and Motor Vehicle Services Division (DMV)
Field Services Group –SouthRegion
Medford,Oregon
ODOT is following the direction of the Governor's Office to help slow and prevent the spread of COVID-19. Visit our COVID-19 webpage for more information.
The role:
Join our team and play a key role in providing great customer service for DMV! In this role, you will apply vehicle laws, agency policies and regulations. You will represent our agency in a professional manner and meet customer service expectations while adhering to privacy laws.Apply today!
This recruitment will be used to fill two (2) vacancies in Medford.
We have one (1) permanent Spanish bilingual position. This position will be offered a Spanish language differential.
We have one (1) limited duration opportunity available. This limited duration appointment is expected to end on or before12/31/21.Limited duration appointments are benefits eligible and have a designated maximum length of service. Limited durationpositions have the potential to become permanent.
If you are a current State of Oregon employee, you must apply through youremployee Workday profile.
We invite members of all diverse communities to join our workforce as we endeavor to best serve Oregonians from every background. ODOT values diversity and inclusion because they are good for Oregon. We believe that by welcoming differences, encouraging new ideas and views, listening to and learning from each other, and providing opportunities for professional enrichment we are better able to serve those around us. We thank you for considering this employment opportunity.
A day in the life:
Communicate regularly with customers of diverse backgrounds, age and ethnic groups.
Assist the public in titling and registering vehicles and obtaining all types of over-the-road permits.
Inspect supporting documents and applications for completeness and accuracy.
Provide applicants with driver license study materials and assist them with the application process.
Administer, correct and explain driver license law tests.
Conduct and interpret driver vision tests.
Perform physical examination of vehicles in all weather conditions.
Produce photo licenses, instruction permits and identification cards.
Determine and collect appropriate fees for transactions.
Assist in maintaining sensitive inventory and other office materials.
Account for documents and monies received; maintain established balance standards; balance receipts at the close of each business day.
Conduct driver license examinations, including behind-the-wheel drive tests for regular class C vehicles.
Travel and work in other offices in theSouthRegion as well as attend training outside of the region may be required.
To request a copy of the position description, which includes all duties and working conditions, please emailodotrecruitment@odot.state.or.us .
What’s in it for you:
Work/life balance and 10 paid holidays a year, and competitive benefits packages. Click here to visit our full benefits website.
Live, work and play in Medford , Oregon!
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What we need:
Two (2) years of public contact/customer service experience which includes dealing with the public in-person or by phone providing information about services/programs or explaining/applying laws, rules, regulations/procedures.
AND
Experience or training using computers to retrieve and input data.
AND
The ability to type 30 wpm with 90% accuracy.If you are offered an interview, a typing test will be required.
Note:Completion of an associate's degree may substitute for one (1) year of the public contact experience.
Driving is an essential function of this position. You must have a valid driver license and an acceptable driving record. We will conduct pre-employment driving records checks on our final candidate(s). Your license does not have to be issued in Oregon to be considered.
What we’d like to see:
If you have these qualities, let us know! It’s how we will choose whom to move forward!
Note: You do not need to have all of these qualities to be eligible for this position.
Experience working in a stressful, fast-paced environment with constant changing priorities and deadlines.
Experience dealing with angry or hostile customers.
Experience handling multiple assignments and frequent interruptions.
Experience effectively communicating with customers or clients.
Your application materials may be graded on spelling, grammar, punctuation and presentation.
How to apply:
Before applying,click hereto visit our applicant information website to learn more about our process.
This recruitment requires a completed application and questionnaire.
Complete the application.We will not accept a position description or attached resume in place of a completed application.Your application will need to clearly demonstrate how your experience and training relates to the qualities listed above.
Complete questionnaire.Answer the checkbox-style questions before submitting your application.
After you submit your application, please respond to the public records request authorization and gender identity questionnaire.This screen will come after you submit and will complete the process.If you are an employee, the tasks will come to your Workday inbox.
If you are aveteran, you may receive preference. Click here for more information about veterans’ preference. The task to claim preference will come after the public records request and gender identity questionnaire tasks.Click here for a guide on how to upload your documents.For privacy reasons, pleasedo not attachyour DD214/DD215/civil service preference letter to your application or combine it with any other required document attachments.
Need help?
For questions, call 503-383-8854 or emailODOTRecruitmentAE@odot.state.or.us .
The fine print:
We will use this recruitment to establish a list of qualified candidates to fill the current vacancy and possibly future vacancies as they occur in this unit or location, including limited duration and temporary employment opportunities.
We may also use other factors to help us decide who will move forward, such as your related work experience, your education and the overall professionalism of your application materials.
We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US.
Don’t attach extra documents. We will only look at documents that we ask for.
We will conduct name-based andfingerprint-based criminal background checks on final candidatesunder consideration for REAL ID designated positions. Employees in these positions have the ability to affect the identity information that appears on driver’s license or identification cards. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.
You will be represented by the Service Employees International Union (SEIU).
Human Resources/Recruitment, MS12
355 Capitol St NE
Salem OR 97301-3871
Fax 503-986-3895
ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1.
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