Responsibilities:Invoice Operations Oversight:This includes following up execution of invoices, updating invoice notes and auditing Invoice Component Folders to ensure compliance and service reliability.Maintain and organize the Invoice Component Folder, ensuring accurate documentation and accessibility for relevant stakeholders.Ensure sufficient data are updated to the Invoice Notes on time.Cross-reference ICF with Accountant to determine items delivery on each invoice.Assist customers with related inquiry on services related to an invoice.Executive & Operational Coordination:Provide administrative support to executives, including calendar management, meeting coordination, and communication facilitation.Assist in coordinating operational activities, including task management, scheduling, and resource allocation.Prioritize tasks and assignments based on urgency and importance, ensuring deadlines are met and objectives are achieved.Follow up with team members on their tasks and execution.Follow up on Proposals sent with customers and team members and update status accordingly. You may sometimes supervise the Travel Assistant or as directed.Travel Operations Oversight:Support and coordinate travel arrangements and logistics for clients, ensuring smooth and efficient travel experiences.Manage Support Tickets by assigning and following up on delivery. You will engage with client and team members to ensure timely and effective service delivery.Ensure travel documents are up to standard and request from the ICF.Provide Travel team with technical support when necessary.Information Management and Communication:Maintain accurate records, generate reports, and assist in data analysis to support decision-making processes.Serve as a liaison between internal departments and external stakeholders, facilitating communication and information flow.RequirementsBachelor's degree in Business Administration, Management, or related field preferred.Proven experience in executive or operational support roles, with a focus on task management and coordination.Excellent organizational and time management skills, with the ability to prioritize tasks effectively.Strong communication and interpersonal skills, with a customer-centric approach.Proficiency in Microsoft Office Suite and task management tools/software.Attention to detail and a commitment to accuracy in all tasks.Ability to work independently and collaboratively in a fast-paced environment.Experience in reporting and data analysis preferred.Certification in Hospitality, Travel, Tourism, Business or similar relevant fieldKnowledgeable about travel, tourism, offers & its trends
