Coinbox Limited is a multi-dimensional Consulting Firm which provides one-stop total business development and support to our vast clientele of start-ups, Small, Medium, growing and Large Enterprises, Cooperative Societies, Groups and Associations. We support and create ideas, we provide solutions and we create systems. We are part of a strategic business alliance group that has helped develop businesses that are now publicly quoted; providing services in Management, Contract, staffing, Finance, Housing, IT at Local, National and International scale, Governments at various levels, media support and so much more.
Job Title: Agency Manager
Our client, a multipurpose cooperative and investment society based in Lagos State is seeking to hire an experienced Agency Manager for its agency banking operations in Nigeria.
JOB TITLE: AGENCY MANAGER
JOB TYPE: FULL TIME
JOB LOCATION: GBAGADA, LAGOS STATE
REPORTING LINE: GENERAL MANAGER
General Responsibilities
Responsible for planning and implementing all the cooperative’s Electronic Banking offerings. This individual will lead, manage and hold accountable Cash Management Sales and Support staff that manage all aspects of electronic banking services (online, mobile, remote deposit, wire transfers, debit and credit card programs.
Must understand the Coop Society needs for electronic banking, manage budgets, and recommend changes to offerings to best meet requirements.
The position ensures all Cooperative members have a clear understanding of current offerings and amendments to offerings, in addition to ensuring operations staff have the tools to process from the backside.
Oversees all electronic banking activities such as Interswitch, Phone banking, Online banking, ATM and debit card services, SMS banking, Electronic alert, account opening, Mobile banking, fund transfers, other E-commerce and value added services.
Main responsibilities
Work with senior management to define the vision, scope and requirements for the usage of Electronic Banking applications.
Research, select and implement electronic banking services (including risk assessments).
Acts as the primary interface to the cooperative society and electronic banking service providers.
Develops policies and procedures for electronic banking processes in order to ensure compliance with established standards and regulations.
Responsible for the cooperative’s cash management online products and services.
Assist with the design and development of new on- line banking products.
Ensures that project/department milestones/goals are met and adhering to approved budgets.
Manages subordinate staff in the day-to-day performance of their jobs in terms of mobile banking.
Provides timely technical and administrative support on mobile banking transactions, Cards and ATM, Digital Banking and Electronic Banking to management.
Monitor and review communications for all products and services supported by the E-Payments team for issues, enhancements and new feature/functionality.
Escalate unresolved issues, including all relevant details, to appropriate individuals and/or vendors.
Recognizes and suggests process improvements, then executes approved changes successfully.
Must keep current and maintain extensive knowledge of the Rules and Regulations regarding the processing of mobile, bank, card and ATM transactions and electronic payments.
Be a Go-To resource when any of the managers/agents are not available.
Be the liaison between the bank and the Cooperative.
