Lumos offers clean and affordable solar power to a market of 1.3 billion potential customers who live off the electricity grid.Lumos enables people to replace hazardous and expensive kerosene generators and lanterns with modern solar electricity that can power lights, cellphones, fans, computers, TVs and other small electronic devices (all at once, every day). By offering Solar Power as a Service, Lumos offers homes and small businesses a simple and affordable way to pay for electricity in small installments using their mobile phones
Job Title: Commercial Operations Manager
Job Purpose
The Commercial Operations Manager shall work closely with the DMD Commercial and other functional heads to develop plans that match with business targets.
Develop work plans, processes, procedures and management of in-country administrative initiatives with the main aim of supporting achievement of set business expectations.
A strategic thinker and self-starter are must capabilities to succeed in this role
Key Accountabilities
Strategic Support:
Coordinate and support the development and execution of commercial plans
Commercial Operations:
Analysis, initiatives, tracking business results, performing cost-benefit analyses and monitoring commercial KPIs
Act as a link between the commercial division and other divisions of the organization
Promote Company core values:
Keep an eye on regional trends to offer expertise to your team whenever necessary, you will champion company key values.
Quality Assurance:
Assist in control of processes for field evaluations, audits, and trainings of officers
Relevant Experience/Key Responsibilities
Processes:
Ensure all systems operate smoothly and align with our quality standards
Build processes that meet our business objectives and ensure compliance
Maximize the efficiency of all commercial procedures and align with overall business procedures
Establish commercial KPIs and conduct reviews
Monitor daily operations and address potential issues when they arise
Sales Commissions:
Coordinate sales commissions review across channels (interdependent and complementary commission areas)
Weekly calculation, validation and administration of sales commissions across channels
Planning:
Coordinate centralized national territory planning, business review and recruitment plans
Coordinate with the HR department to ensure our hiring plans meet our business needs
Budgeting, Budget Management and Sales forecasting
Business Intelligence:
Manage In-country data dashboards (suggest improvements and linkages on channel consolidation)
Coordinate and support data analytics on overall sales activities and processes (inter-phase and linkages across channels)
Monitor financial data and recommend solutions that will improve profitability
Provide insights on company and competition trend analysis
Inventory Management:
Stock monitoring to determine minimum reorder level
Stock movement and Stock depletion management
Administration:
Coordinate multi-channel administrative support across zones, including supervising zonal administrators and ensure they are connected to the commercial analyst
Consider the needs of external and internal stakeholders and incorporate them into new strategic plans
Conduct regular stakeholder meeting and manage commercial projects
Leadership:
Organize training sessions for the commercial division
Coaching and supervision of Commercial Analysts
