Credit Collection Tele Support

About Seedstars
Seedstars is a global organization with headquarter in Switzerland and a presence in 70+ emerging markets. We are on a mission to impact people’s lives in emerging markets through technology and entrepreneurship. Our initiatives are focused on connecting stakeholders within these ecosystems, building tech companies from scratch and investing in the top entrepreneurs.
About Lendigo
Lendigo Nigeria is a high growth portfolio company of Seedstars, focusing on SME lending in all areas. Our vision is to become the leading champion in SME lending for the common man in Nigeria while developing revolutionary fin-tech products that will change the whole conservative lending industry. Being a part of this ambitious project is what drives us every day and makes us achieve the best results for our clients and reach our ambitious goals.
Job Title: Credit Collection Tele Support
Job Type: Contracted to Full Time
Department: Lendigo
About the Job
If Fintech sounds interesting to you and if autonomy, a steep learning curve and responsibility from day one is what you desire, then you might be the right fit for us!
We are currently seeking passionate individuals with a flair for credit and collections to join our team in Lagos, Nigeria.
Your main responsibility is ensuring that our customers make payments on time while working closely with other teams together. Moreover, you will also be accountable for improving our overall collections rate. The Credit Collections Tele Agent will report to the Head of Portfolio.
Ideal candidates will be extremely flexible with scheduling, working shifts and working weekends and occasionally on holidays.

Key Responsibilities
Decide regularly which loans may be terminated and supervise the termination process
Look after insolvent borrowers in the context of e.g. administration, liquidation, debt management plan as well as bankruptcy
Enhancing the collection process and working with the internal team and external collection agencies, integration with Customer Support unit
Ensuring the collection process is operated effectively
Gathering and analyzing business requirements from Credit Collection stakeholders
Introducing collections initiatives to test new ideas aiming at lowering defaults, by leveraging on data and technology
Preparation of reports, providing insights based on data analysis and identification of patterns
Regularly review the communication in use in order to achieve efficiency and effectiveness