Customer Care Officer

Requirements:Responsibilities Providing support,help and advice to customers who use the companies products or services.Answering questions, writing up orders
Answering all email enquiries within 15 minute

Duties

Dealing with customer inquiries by telephone, email, letter
Ensuring that a customer's problem is brought to a satisfactory conclusion.
Involved in developing a customer service policy.
Collecting and analyzing data to monitor the level of customer service.
Making sure that all Health and Safety procedures are adhered to.
Completing all administrative tasks and updating records.
Occasionally having to work in the company call centre.
Ensuring all telephone calls are answered within a 15 second time frame.
Using Word & Excel to write reports and create invoices.
Maximizing every sales inquiry.
Working as part of a team in a busy and dynamic contact center.
Responsible for responding effectively to the diverse needs of each customer

Salario: 30.00 NGN Monthly