Customer Care Representative

requirements:Nd, hnd or bsc and it\'s equivalent proven customer support experience or experience as a client service representative
track record of over-achieving quota
strong phone contact handling skills and active listening
familiarity with crm systems and practices
customer orientation and ability to adapt/respond to different types of characters
excellent communication and presentation skillsresponsibilities:Manage large amounts of incoming calls
generate sales leads
identify and assess customers needs to achieve satisfaction
build sustainable relationships and trust with customer accounts through open and interactive communication
provide accurate, valid and complete information by using the right methods/tools
meet personal/customer service team sales targets and call handling quotas
handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Salario: Negotiable