Customer Care Service Agent

Job Summary
Help customers with complaints and questions give customers information about products and services
Minimum Qualification:
HND
Experience Level:
Mid level
Experience Length:
2 years
Job Description
Job description
Customer service representatives help customers with complaints and questions give customers information about products and services, take orders, and process returns.
By helping customers understand the product and answering questions about their reservations,
Your role is sometimes like that of a mobile phone sales agent.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Requirements
B.sc in mass communication/sociology/marketing/ diploma in the mentioned disciplines
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
2 years and above work experience
LOCATION OF JOB
Maryland, Lagos
Most of the times Remotely