Customer Service Officer At Talents And Skills Africa

Talents and Skills Africa Consulting LLC is a leading HR outsourcing and business support solutions provider in Nigeria providing a comprehensive range of outsourcing services from People Outsourcing to Business Process Outsourcing.
The company offer spectrum of HR services.
TALENTS and SKILLS Africa is also available as an online recruitment platform to enable our clients source and recruit top and skillful professionals. As an online recruitment platform, it accessible to job seekers and employers.JOB DESCRIPTION:

Manage large amounts of incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customers through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

JOB REQUIREMENTS:

Proven customer support experience or experience as a Client Service Representative
Smart professional with good knowledge of Microsoft office suite
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

EDUCATIONAL QUALIFICATION/REQUIREMENTS:

A degree in any relevant/related discipline
Mininum of 2 years work experience in Customer support role.