Customer Service Representative

Requirements:Having a degree in Business, Management Studies or Marketing preferred. HND considerable.
1 Year Retail and Customer Service experience
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone and person to person contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Responsibilities:We require the services of an experienced customer service representative to join the Team.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
You will directly interface with customers to receive, log, escalate and monitor customers- technical and commercial issues and complaints
You will process customer payments and collections through the POS channels that will be provided
You will network with the Control Center and departments involved in customer complaints, processing and support.
You MUST be 100% Customer-Centric. There will be Zero Tolerance for bad attitude and any customer complains.
You will open new customer accounts by recording account information, maintain customer records by updating account information, resolve service problems by clarifying the customer's complaint; escalating to the control center; expediting correction and following up to ensure resolution.
You will Prepare service reports by collecting and analyzing customer information, contribute to team effort by accomplishing related results and targets as needed.
You will play a part in managing the day to day Office administration, basic book keeping and other sundry tasks.
You will build sustainable relationships and trust with customer accounts through open and interactive communication, provide accurate, valid and complete information by using the right methods/tools.

Salario: Negotiable