Customer Support Manager Job At Interswitch Nigeria

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.
We are recruiting to fill the position below:
Job Position: Customer Support Manager
Job Location
: Lagos, Nigeria
Job Purpose
Key Responsibilities
Operational Management:
Policy Development & Implementation:
Budgeting & Costing:
Data Collection & Analysis:
Project Management:
Customer Service:
Requirements
Education:
Experience:
Managerial Experience:
Behavioral Competencies
Plans and aligns:
Collaborates:
Customer focus:
Ensures accountability:
Manages complexity:
Technical Competencies
Verbal Communication:
Policy and Regulation:
Commercial Acumen:
Computer skills:
Policy and procedures:
Data Collection and analysis:

Lagos