Customer Support Officer

Responsibilities:Respond to customer inquiries in a prompt and courteous manner.Provide relevant benefits and features of products and services offered.Documenting accurately all customer information on organization software.Process orders efficiently and accurately.Providing timely and consistent feedback to customers.Soliciting and resolving customer complaints within the defined resolution timeframe.Upselling and cross-selling to clients on products and services.Maintain a clean ambiance of the working station and environment.Maintain a positive and professional demeanor at all times when interacting with clients, colleagues, and third parties.Requirements:Minimum of BSC/HND in any field of study.Minimum of two(2) years experience as a customer support or marketing officer.Excellent communication, reporting, and interpersonal skills.Active listening skills.Must be comfortable with pets (dogs & cats).Soft Skills:Emotional IntelligenceTeam playerLocation:LekkiRemuneration:NGN150,000 gross