Customer Support Representative

Responsibilities:Provide timely and accurate responses to user inquiries via email, chat, and phone.Troubleshoot technical issues related to the app and escalate complex issues to the appropriate teams.Assist users with account setup, transaction inquiries, and other app-related queries.Educate users on product features, functionality, and best practices to optimize their experience.Document and track user interactions and issue resolutions in our CRM system.Collaborate with cross-functional teams to address user feedback and improve the overall user experiencedIdentify trends and patterns in user inquiries to inform product improvements and support strategies.Contribute to the development of support resources, including FAQs, knowledge base articles, and tutorials.Requirements:Excellent communication and interpersonal skills with a customer-centric approach.Strong problem-solving abilities with a knack for troubleshooting technical issues.Ability to work efficiently in a fast-paced environment and handle multiple inquiries simultaneously.Empathy and patience in dealing with users from diverse backgrounds and levels of technical proficiency.Attention to detail and accuracy in documenting user interactions and issue resolutions.Previous experience in customer support or a related field is a plus.Familiarity with Freshdesk CRM tool and helpdesk software is preferred.Work Type:Remote