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Engineer, Noc-9Mobile

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Details of the offer

Job Details

Location: Abuja

Job Type: Full Time

Job Summary

Handle network monitoring and surveillance, track network incidents and assist with the resolution of all network issues.

Principal Functions

24/7 monitoring of active and passive network nodes (RAN, IP, Core, VAS, Transmission, Data centre passive equipment and enterprise solutions) Escalation of alarms, outages, dips, degradations, and other failures to field and BO teams for support, COF, and resolution Follow-up with resolver teams for resolution of network faults and incidents Management of incident tickets (TT creation, assignment, tracking, update, and closure) within SLA Provision of support for troubleshooting of POF and COF for network incidents Provision of support for field engineers in checking current alarms and operational status to ensure they are guided appropriately in fault resolution Interfacing (escalation and resolution follow-up) on network faults and incidents with other service providers(Colocation service providers, lease lines and interconnect service providers, etc.) Provision of regular periodic updates on all network faults and incidents Send notifications for planned/unplanned outages to all stakeholders Provide operations primary point of interface for enterprise customers and partners Conduct initial demarcation of enterprise customers and partners complaints Notify customers of problems on enterprise services and provide regular periodic updates on ongoing resolution actions till service restoration Work with back office to ensure visibility of all network nodes Process access to MGWs, BSCs, data centres and network sites for maintenance and troubleshooting Perform other duties as assigned by the Incident and Surveillance Manager.

Educational Requirements

First Degree or equivalent in Electrical or Computer Engineering or a related discipline Two (2) years post NYSC work experience

Experience, Skills & Competencies
Knowledge:

Network Administration Microsoft Office suite Network Surveillance/monitoring tools (advantage)

Skills:

Personal Effectiveness Problem Solving

Behavior:

Passion for Excellence Integrity Empowering people Growing people Teamwork Customer Focus.