ResponsibilitiesRespond promptly to customer inquiries and complaints, resolve customers' complaints, concerns, and feedback on all various channels including phone, emails and in-person interactionsBuild and maintain strong relationships with clients, understanding their preferences, needs, and style preferences.Assist clients with product inquiries, sizing, styling advice, and order placement, ensuring a seamless shopping experience.Act as a brand ambassador, represent the brand with professionalism, enthusiasm, and a deep passion for fashion.Coordinate with internal teams, including sales, marketing, and operations, to ensure timely and accurate resolution of client issues and inquiries.Proactively reach out to clients to provide updates on new arrivals, promotions, and exclusive events, fostering ongoing engagement and loyalty.Maintain accurate records of client interactions, inquiries, and feedback, utilizing CRM systems to track client preferences and purchase history.Assist customers in placing orders, processing payments, and tracking shipments.Investigate order discrepancies, shipping delays, and product issues to provide timely resolutions.Offer personalized recommendations based on customer preferences and style preferences.Process orders, exchanges, returns, and refunds accurately and efficiently.Follow up with customers after purchases to ensure satisfaction and gather feedback.Identify opportunities to upsell or cross-sell products based on customer needs and preferences.Maintain accurate records of customer interactions, inquiries, and resolutions using CRM software or databases.Generate reports on customer service metrics, such as response time, resolution rate, and customer satisfaction scores.Act as a brand ambassador by promoting new collections, promotions, and brand initiatives to customers.Requirements:Minimum of a Bachelor's degree in any related field.Minimum 2 years experience in retail fashion in a customer service roleExcellent communication skills, both verbal and written, with a strong focus on customer satisfaction.Strong interpersonal skills, with the ability to build rapport and trust with clients from diverse backgrounds.Excellent problem-solving abilities, with a proactive and solution-oriented approach to addressing client needs and concernsProficiency in using CRM software, Microsoft Office suite, and other customer service tools.Strong attention to detail and accuracy in order processing and data entry.Ability to multitask and prioritize tasks in a fast-paced environment.Passion for fashion, trends, and luxury brands, with a keen eye for style and aesthetics.Location:Lekki Phase 1Candidates must live in close proximity to the island.Working Days:Mon - Saturday (Alternate Saturdays)Working hours:8am-5pmRemuneration: NGN180,000 - 200,000
