Hotel Operations Manager

Job Summary
An Operations Manager who can build and maintain relationships with internal and external guests thereby facilitating the growth of the business.
Minimum Qualification:
Degree
Experience Level:
Management level
Experience Length:
10 years
Job Description
Support and work with all Head of Departments in all aspects of running this hotel.
Ensure the premises are in operative condition.
Conduct regular operations team meeting with all the HODs weekly to discuss routine operational matters, sales targets, Guest feedback and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM.
Ensure SOP implementation in all departments and check the same during routine operational checks.
Monitor the purchase of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).
Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Supervisor & Chef.
Inspecting all departments for SOP implementation.
Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
Monitor the co-ordination between all departments for smooth & efficient operations.
Assessing and reviewing customer satisfaction and service recovery process.
Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
Conduct weekly meeting with marketing department for their plans and goals to boost revenue.
Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation.