ResponsibilitiesComply with APM Terminals IT standards, policies and procedures.Assist in execution of specific IT tasks as regards the Terminal Upgrade Project as initiated by the manager or the IT Infrastructure Administrator.Work with the various project implementation teams in the implementation of internal IT systems.Perform assigned tasks by the Help Desk or the IT Manager.Help resolving critical situations at the support desk level.Coordinate and manage all network infrastructure related activities (expansion plan, new projects, spot tasks, updates) and ensure maximum availability of the deployed network to users.Solve related problems to new network installations.Coordinate physical changes, tests and other network integrations.Perform periodically and in accordance with the procedures in place the redundancy tests of the deployed network infrastructure and provide reports to the IT manager.Deploy all activities related to the IP Phone for the new offices.Coordinate with the IT Infrastructure Administrator the new datacentre infrastructure maintenance plan (Servers, SAN) as initiated by IT Manager as well as the new power infrastructure (Inverters, UPS).Monitor, collect and analyse infrastructure components (network, CCTV, radio devices…) metrics.Ensure that for any network connection links, a backup plan exists, is implemented, and is tested periodically.Ensure that all new OPS equipment (RTGs, RS, TTs, MHCs) are equipped with UHF radios and all functional.Support the IT assistant in the supervision of preventive and corrective maintenance of the entire CCTV and propose possible expansions.Identify any potential shortcomings of the CCTV technical system and report them to the IT Infrastructure Administrator.Ensure that backups of the entire CCTV system are effective and are tested periodically.Assist in the planning of additions, deletions and major changes in the IT infrastructure.Supervise mast and towers’ operation/relocations and new installations as well as their regular maintenance and inspection.Ensure that Terminal Upgrade Project-related IT assets are kept responsibly.Ensure that the IT assistant updates regularly and in accordance with the procedures in place, the IT asset management tool.Manage daily internal interaction with other stakeholders.Ensure that end-users are trained to use new infrastructure solutions.Provide users with technical assistance and continuously seek for opportunities to increase their satisfaction.Follow up with the procurement department for any supply from the demand to the material or service delivery RequirementsWe are looking for: Bachelor of Science in Computer Science with 2 years of experience in IT.Have a good knowledge of Linux and Unix operating systems, as well as a deep knowledge of Windows.Have a good knowledge of virtualization and data centre.Have good skills in IT management – ITIL.Have strong good skills in Networks, (LAN / WAN).Have initiative mindset, be a good self-starter and proactive.Be able to exercise good judgment and set priorities.Being able to anticipate users’ needs and provide solutions; constantly think about their satisfaction and be sensitive to the needs of other departments.Being able to work actively and simultaneously on several tasks.Have a good level of verbal and written communication in English.Being good at time management because having to work in a demanding and constantly changing environment.Excellent problem solving/analytical skills and knowledge of analytical tools.
