Kpmg Is Regional Manager, Quick Service

Position: KPMG is Recruiting For Regional Manager, Quick Service & Up-Country Locations
Job Description

To monitor, manage, and develop the aftersales services of Quick service and Upcountry locations

To exploit all possible opportunities for growth of aftersales service within the regions

Managing public relations with (Fleet customers) Government and Corporate organizations for aftersales service.

Contribute to achieving Division’s set goals and targets

Achieving planned gross margin for Business

Minimize operating costs

Develops & Establish short- and long-term goals with the General Manager/Executive Director, then map out plans and strategies to achieve them

Coordination and control of the regional branches and Quick service locations

Raise performance standard

Formulate plans and objectives with the General Manager/Executive Director heads that will empower locations to achieve set targets.

Develop and communicate appropriate aftersales policies and strategies to achieve customer traffic to the workshops.

Aftersales culture in Quick service and upcountry locations.

Increase effectiveness, Fix it right first time, and customer satisfaction of Aftersales locations.

Effectively manage performance review process

Improve leadership and technical skills in the region

Build a disciplined workforce

Inculcate ownership approach to business of all staff of the region

Stimulate staff to top performance

Build a winning team and service culture in Quick service and upcountry locations

Monitor staff’s training and development needs and plans effectively.

Improve image of brands

Deliver against service level agreements for business

Identify/develop new market opportunities/segments for the Aftersales & Spare parts

Regularly scan competitive environment to ensure that our prices and service remain competitive

Any other Duties that may be assigned from time to time

Required Qualification and Experience

Five (5) years hands on experience

Membership of relevant accredited professional body.

Possession of a relevant post graduate degree is essential

Proficiency in Microsoft word, Excel. PowerPoint

Analytical and problem-solving skills

Result oriented/leadership skills

Strong Negotiation skills

Industry / product knowledge and proactiveness

Ability to work under pressure

Ability to take calculated business risk/decision

Excellent driving skills

Report presentation skills

Persistence/ organization skills