Manager (Female)

Montaigne Place is Nigeria's largest luxury skincare, cosmetic, fragrance, and well-being retail company. Founded on the vision to provide luxury at its best, Montaigne Place provides an exceptional sophisticated shopping experience with our exclusive offers. Montaigne Place currently has luxury retail outlets across Nigeria. Our brand's portfolio cuts across different categories.
We are recruiting to fill the position of:
Job Title: Manager (Female)
Locations:Abuja, Lagos, Port Harcourt - Rivers, Warri - Delta, Owerri - Imo
Job Field: Sales / Marketing / Retail / Business Development
Employment type: Full Time
Job Details
Reporting Relationships:
Functionally reports into: Head of Retail Operation
Administratively reports to: Head of Retail operation

Job objective(s)
Overall store management, supervision, and policy implementation including, Sales and inventory management, Employee on the job training, and development, Financial management, Customer service leadership.
Grow sales through the implementation of marketing and merchandising systems
Responsible for the store’s or outlet’s revenue quota.

Duties & Responsibilities
Management:
Lead others and work effectively with store team
Supervise, assign and direct activities of the store’s team
Effectively communicate information to store team and supervisors in an open and timely manner
Support Store team with actions plans for operational and service improvement

Customer Service:
Assist customers with their questions, problems and complaints
Promote the company's customer service culture (greet, offer help, and thank)
Provide colleagues personalized customer service feedback and coaching
Handle all customer relations issues in accordance with company policy
Promote a positive shopping experience for all customers
Maintain customer privacy by not sharing customer data without authorization.

Merchandising/Presentation:
Stock shelves
Manage re-order levels & restocking from HQ for the store
Conduct merchandising activities in line with approved brand guidelines
Account for promotional and sales support materials
Organize and execute the display and maintenance of off-shelf merchandise.