Job Details
Location: Lagos
Organizational Unit: Migration Health
IOM Classification: G4
Type of Appointment: Special Short Term (SST), 6 months with possibility of extension
Estimated Start Date: As Soon as Possible
Context
Under the overall supervision of the Migration Health Officer (MHO) and the direct supervision of the Senior medical assistant, the successful candidate will be assigned to the subunits in the Migration Health Assessment Centre (MHAC) and will carry out the following duties and responsibilities in relation to Migration Health Assessment in Lagos, Nigeria.
Core Functions / Responsibilities
Call Centre Overall Duties:Provide migrants’ information regarding health assessments by phone.Register the migrants in the IOM database, schedule and confirm medical appointments and receive and communicate messages for medical staff and beneficiaries.Prepare master lists of migrants scheduled for health assessment processing and submit them to respective service providers / relevant persons as required.Maintain daily statistics related to health assessments and update the records; and,Contribute to customer satisfaction evaluation management. Reception and Data Entry Overall Duties:Perform all the necessary data processing activities of the Migration Health Assessment Centre (MHAC), such as:And explaining the registration process to applicants.Checking applicant’s identity.Entering biodata of the applicants in the appropriate platform.Taking photos using webcam and loading the image to the appropriate platform; and,Printing of medical forms, consent forms and other necessary documents. Receive all completed medical examination forms, x-rays and other documents from Country Offices or Panel Physicians while updating the reception of the same in the database and forward for quality check before clearance. Prepare, sort and package medical files and other documents during mobile migration health assessment missions where such mobile units are available. Transmit completed medical forms, DNA packages and other medical documents either by electronic means or by courier services to the various partners. Ensure correct contacts and physical address are used whenever documents are transmitted by courier services and ensure to inform the receiving party of the parcel tracking number electronically; File incoming/outgoing letters, reports, memoranda, emails faxes as well as IOM documents and forms related to IOM medical issues. Check, print and make photocopy of bank deposit slips (or other proof of payment) including issuing payment receipts. Regularly submit these photocopies to the Administrative/Finance Assistant. Perform such other duties as may be assigned.
Required Qualifications
Bachelor's Degree in Business Administration or equivalent from an accredited institution with at least two years of relevant working experience or Secondary School Diploma with at least four years of relevant working experience. Certification in Information Technology is an advantage.
Experience:
Experience in with a customer service, Information Management and/or Technology, or administration support background. Experience working in a call center or medical institution in a busy office is preferred Knowledge of medical terminology, as well as previous secretarial and archival experience is an added advantage. Experience in computer data entry, elaboration, and analysis In-depth use of MS office applications, data collection and manipulation. Previous working experience with NGOs or international organizations is an added advantage.
Skills:
High computer literacy in windows, Microsoft Office is mandatory, common software applications such as Word, Excel, PowerPoint, Access, and knowledge of web page design would be an asset
Languages:
Fluency in English (oral and written); Knowledge of the local language is advantageous
The incumbent is expected to demonstrate the following values and competencies:
Values:
Inclusion and respect for diversity respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible. Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism: demonstrates ability to work in a composed, competent, and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies – behavioural indicators
Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge continuously seeks to learn, share knowledge, and innovate. Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work. Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring, and motivational way.
Other:
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation. Only candidates residing in the country of the duty station within commuting distance of the duty station will be considered. Appointment will be subject to certification that the candidate is medically fit for appointment and accreditation Female candidates are encouraged to apply.
