Online Customer Care Representative

Job Summary
Identify and assess customers’ needs to achieve satisfaction.
Minimum Qualification:
Degree
Experience Level:
Entry level
Experience Length:
1 year
Job Description
Duties and Responsibilities
Manage large amounts of incoming calls.
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
REQUIREMENTS
Proven customer support experience or experience as a Client Service Representative.
Track record of over-achieving quota
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively.