Operations Manager

Owens & Xley Consults - Our client, a luxury lifestyle brand located in Victoria Island, Lagos, is currently recruiting a suitably qualified candidate to fill the position below:
Job Title: Operations Manager
Location:Victoria Island, Lagos
Key Responsibilities
Manage, monitor, and review daily business operations.
Manage the business Social Media platform
Create daily content for online sales
Review, oversee financial activities and send monthly report.
Maintain positive client relationships and drive new acquisitions.
Implement organizational goals, procedures, and policies.
Identify improvement gaps and implement corrective measures.
Handle and resolve all customers' complaints
Process customers' payments
Respond to all enquiries
Model and promote great customer service
Ensure that both your own personal sales contribution and that of your team meet and exceed performance goals set
Ensure Sales Executives are collecting relevant customer data to assist in relationship building and using data to tailor future, personalized shopping experiences

Store Management:
Ensure that the store is clean and ready for opening
Ensure that the utilities are available and adequate
Supervise the security personnel
Maintain inventory by implementing purchasing plans and staying in contact with vendors and stockists
Ensure adherence to opening and closing procedures
Ensure availability of products by informing production manager ahead of time; maintaining inventories to avoid stock out etc.
Identify & resolve urgent issues with discretion.
Initiate changes to improve the business

Facility Management:
Ensure that all fittings and fixtures are working optimally
Plan and supervise all maintenance and repair works