Retail Store Manager

About Owens and XleyOwens and Xley is a business consulting and advisory company. We offer strategic services in the areas of business advisory, business development and planning to small businesses that would otherwise not have access to the technical competencies available to bigger companies. We know the role good planning plays in any business and its associated costs, and the initial capital challenges faced by small a business, which is why we have developed solutions which ensure that the small business owners still have access to the technical skill but at a fraction of the cost. We aim to help entrepreneurs and small business owners get better business results with less cost.
Job Title: Retail Store Manager
Owens and Xley Consults- Our client, a premium fashion company in Victoria Island is looking to hire a qualified Retail Store Manager
Location: Victoria Island, Lagos
Job Description
Ensure that the store is clean at all times
Ensure that the racks are color coded at all times
Check pick up dates for the day
Return phone calls and messages efficiently
Follow up with customers as required
Check social media and reply all messages
Send daily report
Liaise with stockists effectively
Keep up to date with stocking schedule
Prepare and send invoices
Follow up with payments effectively
Follow up with maintenance
Prepare staff payroll promptly
Facilitate all HR procedures effectively
Work with production supervisor to replenish inventory
Assist in planning store events
Carry out research for Creative Director
Send reminders and pick up “rates” to customers
Prepare and send Newsletters, Whatsapp messages to customers with utmost professionalism
Keep record of all transactions
Log in all expenses and revenue efficiently
Steam all outfits daily
Conduct retail staff meetings
Supervise store operations to ensure smooth running.
Wrap dresses in appropriate bags
Prepare daily/weekly sales report
Ensure strict compliance and monitoring of rules, policies and standards
Supervise retail staff to ensure that they actively carry out their roles
Create strategies to attract new customers
Handle and resolve all clients’ complaints in a professional manner
Ensure that all orders are delivered on a timely basis