Salon Manager At Rovedana

Position: Salon Manager at Rovedana Limited

Job Details

Job Title: Salon Manager
Location:
Lekki Phase 1, Lagos

Job Description

The major duties of the spa manager include oversight of facility operations, ensuring that customers are satisfied, managing employee’s schedules and performance, as well as working to make sure the salon is profitable.

Responsibilities

Delegating stylist to customers respectively

Ensuring that the Salon is Sparkling Clean and always neat

Ensuring Clients Satisfaction

Customer Service retention, ensuring that the customers are aware of special offer, loyalty and reward programs

Ensure timely and satisfactory resolution of all customer complaints/issues

Manage relationship with Clients

Requirements

Minimum of an OND with up to 4 years’ experience in managing a spa.

Experience in any leadership capacity.

Good Inventory management skills

Good Listening Skills.

Should have excellent interpersonal skills

Qualities and Traits:

Toughness - Means being demanding, with high standards, resilient, tenacious and with the aim of being respected, as opposed to been popular.

Fairness - Being impartial, rewarding or penalizing performance without having favourites.

Warmth-loving - What is being done and caring for people. ‘Cold fish’ people don’t make great managers.

Team Oriented - Must be a team-oriented person with positive, upbeat demeanours and a passion for quality service

Qualified male candidates who are interested in this position should