Service Delivery Coordinator At Willers Solutions

We are a fast paced business management solutions firm with an array of value offerings to Corporate organisations. We work in all major sectors of the economy engaging highly trained and sector-experienced Consultants. Willers Solutions Limited is an indigenous firm with cutting edge value proposition geared towards value maximisation.

Our focus is on creating and managing change in organisations by formulating and implementing customer centric strategies. We have acquired capabilities to engage a wide range of assignments essentially to enable clients execute projects, enhance efficiency and to develop human capacity.
Our mode of delivery connotes our own highly competitive recruitment of quality, zealous and experienced consultants whose expertise we continuously enhance through intensive training in the use of our proprietary management tools and techniques.

Our guiding philosophy is predicated on the premise that what most companies and individuals have in common is either the dissatisfaction with their current results or a drive to transit to another level. Our focus quintessentially is to bridge this gap and create value for our clients as a result of the work we do with them.Our Client, a reputable INTERNET SOLUTIONS PROVIDER is looking to fill the role of a Service Delivery Coordinator.

Responsibilities

Update, Monitor and Input Presales tracker sheet for all Installation, survey, Trial/POC and activation requests.
Daily & Monthly report on presales tracker sheet.
Process account activations for newly installed links for both new and existing clients
Liaise with all stakeholder and ensure contracts are signed, submitted & documented for all client
Weekly handover reporting of newly installed accounts for Cooperate account, partners, resellers and dealers to Account Management.
Weekly reporting of new accounts that were recently activated to account department.
Ensuring the sales team are regularly updated with reports on the status of their Survey / Installation
To handle and process service request from sales person/reseller and communicate relevant information to the sales person/reseller
Maintain a good filing system for all signed contracts
All other duties as assigned by the Supervisor

Requirements

Minimum of BSC/HND in a related field
Minimum of 5 year’s experience as a service delivery coordinator in an internet solution provider (ISP) firm
Excellent knowledge & hands on use of Microsoft Excel
Well organized & pays attention to detail
Excellent verbal & written communication skills
Ability to analyze & interpret data
Basic Knowledge of wired & wireless technology, LAN, WLAN infrastructure

NOTE: Only shortlisted candidates would be contacted.

Interested and qualified candidates should send CVs MS WORD FORMAT to **********, using ISP Service Delivery Cordinator as subject of the mail.