Service Executive (Management Information Service)

SIMS Nigeria Limited - We specialize in the assembly, distribution and sales of consumer electronics from major brands such as - Samsung, Panasonic, Royal, Skyworth, Electrolux, Bosch, Philips and Powermatic.

Our business started out in 1987 and since then we have grown to be a market leader in the home appliances & consumer electronics market in Nigeria. We operate a number of branches that cut across most of Nigeria’s geopolitical zones in major cities such as Lagos, Port-Harcourt, Abuja, Onitsha, Enugu, Uyo and Kano.
We are recruiting to fill the position below:

Job Title: Service Executive (Management Information System)

Location:Ikeja, Lagos
Core Responsibilities
Support NSM on day to day operational activities-report sharing and follow up with SVCs.
Support NSM for approvals and customer data base management.
Report compilations-KPI Performance/Supply spare parts status/safety stock, etc.
Responsible for follow up with SVC email & social media escalation closures.
Responsible for cannibalization/replacement/local purchase document verification.
Responsible for maintenance of trade issue database & tracking.
Responsible for performance reports of service KPI on daily, monthly, quarterly, half-yearly and yearly basis.
Work effectively as part of a team to achieve individual, team and organizational objectives.

Key Responsibility Areas:
Operational Support to NSM.
Performance reports of service KPIs on daily, monthly, quaterly, half yearly and yearly basis.
Daily dashboard of DWR.
Cannibalization/replacement verifications.
Providing strong reporting and analytical information support to service team.
Generating both periodic and ad hoc reports as needed.