Dragnet Solutions is Nigeria’s foremost recruitment firm that specializes in the design, development and implementation of innovative ‘talent identification and screening solutions’ suited to both the workplace and education space.
We are the leading provider of Computer Based Testing (CBT) solutions that has evolved to include simulation software with a phenomenal array of data for predicting role suitability, motivations, learning styles and identifying talent gaps.
We continue to deliver reliable and innovative services to our clients who cut across the diverse sectors of the economy ranging from Telecommunication, FMCG, Banking & Finance, Information Technology and Oil & Gas. We take pride in our focus on objectivity, transparency, quality and client/customer satisfaction in delivering our solutions.
We believe that the provision of excellent services to clients and customers and enabling our employees to grow by providing great benefits and delightful work experience, Dragnet Solutions will continue to excel in its positioning as the standard in screening.
Job Title: Service Quality and Compliance Controller
Job Description
We are seeking to recruit a Service Quality and Compliance Controller.
The individual would be expected to plan, direct, or coordinate quality assurance programs. Formulate quality control policies and control quality of business support and execution efforts and monitor, audit while improving business process and corporate compliance.
Responsibilities
Collect and analyze execution reports to evaluate quality
Analyze client feedback results and provide feedback and interpretation to management committee/meeting, and client engagement team.
Stop test if test process is compromised
Monitor performance of quality control systems to ensure effectiveness and efficiency
Communicate periodic (quarterly or annually) service performance information to all relevant organizational departments, outside vendors, or contractors.
Instruct staff in service quality control and analytical procedures
Produce reports regarding non-conformance of tools or processes, job execution quality, root cause analyses, or quality trends.
Participate in the development of product specifications for better process automation.
Review statistical studies, technological advances, or regulatory standards and trends to stay abreast of issues in the field of process quality control, process audits and compliance.
Identify critical points in the execution process and specify monitoring procedures to be used at these points.
Create and implement process monitoring and evaluation criteria or procedures.
Document procedures, methodologies, or criteria.
Review and update standard operating procedures or quality assurance manuals.
Identify service quality problems or areas for improvement and recommend solutions.
Verify that test centres, support services vendors, technology partner tools, and all in-house execution tools and processes meet established/agreed standards.
Review all documentation necessary for regulatory submissions and inspections.
Evaluate new testing and sampling methodologies or technologies to determine user acceptance.
Monitor process adherence throughout business execution cycles.
Instruct vendors or contractors on quality guidelines, testing procedures, or ways to eliminate deficiencies / failure.
Liaise with Research & Development, to monitor development of new products to help identify possible problems for new products.
Confer with marketing and sales departments to define client requirements and expectations.
