Shop Manager

Sunrose Consulting Limited is a Human Resource Consulting and Training firm committed to providing leading edge HR infrastructure support and exemplary customer service leading to improved performance of our client organisations. Our firm provides a wide range of human resource services including Executive Selection (Recruitment), HR outsourcing, performance management, organisational development and policy and procedure development. We also offer specialised training programmes tailored to the peculiar needs of our clients. Our consulting services can be provided on-site or off-
Job Title: Shop Manager
Job Description
Reporting to the Managing Director, you will run the shop successfully.
Working on the shop floor, you will be in constant contact with the customers and staff.
You will be responsible for ensuring the staff give great customer service as well as monitoring the financial performance of the shop.
You will be responsible for the general management of the shop.
Your primary purpose is to ensure the shop's operations run smoothly.
Your duties include motivating the sales team, creating business strategies, developing promotional material, and training new staff.

Typical Responsibilities
Drive customer service excellence to every aspect of the shop, including shop appearance, display of merchandise, product placement, story layout, and selling procedures
Ensure strategic goals and sales targets of the shop are met by maximising sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory
Hire, train, develop, and supervise staff
Provide staff with feedback, coaching, and performance evaluations
Coordinate daily staffing and staffing schedules
Ensure compliance with health and safety legislation
Perform administrative tasks to support the smooth operation of all shop operations, including the timely submission of all personnel paperwork, preparing and submitting reports, and monitoring sales receipts and cash
Monitor stock and inventory, and perform quality assurance of merchandise on a regular basis
Prepare detailed reports on buying trends, customer requirements, and profits.