Job Summary
Supervisors assume several roles in the workplace. They are essential in managing a team’s efficiency and building a positive team environment.
Minimum Qualification:
Degree
Experience Level:
Executive level
Experience Length:
No Experience/Less than 1 year
Job Description
Managing workflow
One of a supervisor’s most important responsibilities is managing a team. Often, supervisors create and oversee their team’s workflow, or the tasks required to complete a job. Supervisors must define goals, communicate objectives and monitor team performance.
2. Training new hires
When a new employee joins the team, their supervisor should help them understand their role and support them during their transition. This might include providing workplace orientation and explaining company policies or job duties. The supervisor may manage all onboarding activities, or they may work with the human resources department to make sure the new hire receives the guidance and information they need.
3. Creating and managing team schedules
In some cases, organizations have set hours for their entire workforce, and supervisors won’t need to adjust them. However, when team members work in shifts, supervisors are usually responsible for creating schedules.
4. Reporting to HR and senior management
As a supervisor, you’ll often be responsible for reporting team and individual performance to human resources and senior management. You may need to evaluate each member of your team and record employee punctuality, performance on goals, professionalism, disciplinary issues, adherence to company policies and more. You may also be required to develop and administer performance improvement plans.
5. Evaluating performance and providing feedback
Supervisors are often tasked with developing or executing employee feedback and recognition programs. This responsibility might include setting employee and team goals and choosing appropriate rewards for achievements. For example, if a salesperson exceeds their monthly quota, they may be eligible for a bonus. This time should also be used to provide both positive and constructive feedback.
Related: Using Performance Management in the Workplace
6. Identifying and applying career advancement opportunities:-Becausesupervisors work closely with employees, they often help decide who is eligible for promotions. In some cases, supervisors may directly award promotions. However, even when supervisors don’t have the authority to directly promote employees, senior management professionals often consult supervisors during the promotion process.
7. Helping to resolve employee issues and disputes-Whenemployees are unhappy with their workplace experience, they may approach their supervisor before speaking with HR. Supervisors must use active listening skills to understand employee complaints and to work with them to reach a solution.SKILLS:-
Excellent communication skills
Expertise in team or department
Ability to remain calm under pressure
Firm grasp of company policies
Strong work ethic
Punctuality and time management skills
Professionalism and a positive attitude
Organizational abilities
Interest in leadership opportunities.
