RESPONSIBILITIES•Supports technical and engineering personnel with project support duties.•Compiles technical reports.•Provides input to technical studies/research projects, technical reports, project planning, etc.•Produces accurate statistics, relevant figures, etc.•Undertakes data analysis, identifies, and investigates variations.•Prepares technical reports, datasheets, and documents under the direction of Technical Manager or GM.•Develops and maintains technical databases and spreadsheets.•Sources technical documents, information, and reports needed to develop quality products.•Actively participates in and promotes company health and safety campaigns, policies and procedures, and ensures personal safety and that of colleagues at all times.•Develop strong and positive professional relationship with customers by anticipating their requirements and providing excellent technical support.•Work closely with customers to develop strategies/programs for efficiency, productivity and quality technical support via product research and development.•Ensure that all Commercial & Residential Solutions growth programs are on track each month and report to the Technical Manager or GM.•Generate activities to support sales and marketing.•Planning and implementation of department strategies in his/ her scope with the aim of ensuring the Service Level Agreements (SLA) or •Performance Objectives are delivered.•Setting the annual budget in his/ her assigned areas.•Build capability and expand capacity to continuously provide services through employee development and cross-training.•To Report and communicate the established weekly performance metrics, any Objectives, Key Results, or any specific urgent technical needs of the market to GM, Technical Service team.•Ensures effective and regular communication on processes and procedures in line with SLAs within team and across the functions.•Practice effective communication to promote positive work environment and trust.•Execute the daily Service Plan and ensures all areas of responsibility meet, service targets and budgets.•Measure analyze and report actual Service Level in a timely manner to drive improvement and recognize successful performance.•Support the implementation of cost improvement programs in his or her area of responsibility.•Ensures that service rendered meet the required quality standards.•Support the development of process documents such as Procedures, Work Instructions, Pre and Post Use Inspection Checklist to be used in the work area.•Identify and pursue opportunities to increase confidence from customers, clients and partners and grow the business of Commercial & Residential Solutions.•Identify and implement projects which will enable deliver process improvement and cost-savings to drive profitability for Commercial & Residential Solutions.Implement and maintain the Operations Excellence to achieve Vision for sustained improvement in all service areas in compliance to •Department Manager's plan.•Performs other functions as may be deemed necessary by immediate supervisor.REQUIREMENTS• A bachelor's degree in chemistry, Industrial Chemistry, Chemical/Process Engineering discipline (Preferred)• At least two (2) years' experience in Technical Services or related function• Background in offshore and onshore service operations is an added advantage.• Ability to assume back up functions in the absence of immediate supervisor• Willing to work on shift supporting the assigned business and customers.•Willing to move to the field at short notice when the need arise.
