Responsibilities:Comprehensive Travel Organization: Organize end-to-end travel arrangements, including booking tickets, accommodations, and transportation.Information Dissemination: Provide travelers with comprehensive and relevant information about destinations, schedules, and travel packages.Promote sales & profit goals: Promote travel packages using effective sales techniques and prepare promotional materials.Functions:Thorough Research: a. Conduct in-depth research on destinations, travel prices, customs, weather conditions, and reviews; b. Stay informed about the latest travel trends and emerging destinations.Client-Specific Understanding: a. Determine clients' travel preferences, interests, and specific requirements; b. Suggest and tailor suitable travel packages that align with clients' preferences and expectations.Booking and Payments: a. Facilitate the booking of transportation and accommodations; b. Collect payments and maintain accurate financial records related to clients' travel transactions.Innovative Package Development: a. Contribute ideas and collaborate with clients to formulate new and enticing travel packages and schedules; b. Ensure meticulous planning of travel itineraries to optimize client experiences.Client Interaction: a. Assist and advise clients on travel information, helping them choose the best travel plans according to their needs; b. Respond to client inquiries promptly and professionally, ensuring a positive experience.Problem Resolution: a. Address and resolve travel-related problems, complaints, or refund requests promptly and effectively.Networking and Record-Keeping: a. Maintain relationships with key industry stakeholders & clients; b. Keep meticulous statistical and financial records.Achieving Targets: Work towards meeting and exceeding profit and sales targets.Adaptive Travel Support: If necessary, travel alongside clients to provide on-the-go assistance, ensuring a comfortable and stress-free experience.Requirements:2 years of experience as a Travel Assistant or similar roleBA in Hospitality, Travel, Tourism, Business or similar relevant fieldKnowledgeable about travel, tourism, offers & its trendsExcellent knowledge of computer reservations systems, GDS systems and e- travelingGood sales and presentation skillsCritical thinker and problem solverMultitasking and time-management skills, with the ability to prioritize tasks.Proficiency in Microsoft Office Suite.Professional attitude and appearance.Solid written and verbal communication skills.
