Would you like to bring your successful Account Delivery Excellence experience to empower our largest enterprise customers and drive exceptional results?
Microsoft Enterprise Services helps customers realize their full potential through accelerated adoption and productive use of Microsoft technologies and solutions to meet their individual and unique business needs. We are a team of exceptional people who deliver world-class Services, earning customer confidence, trust, and loyalty by serving as the customer advocate within Microsoft and driving memorable Customer experiences.
The Account Delivery Executive (ADE) is responsible for the overall customer experience of Services by identifying customer needs and managing delivery to exceed their expectations. The ADE manages a virtual team of delivery resources and oversees monitoring of key performance indicators to ensure a healthy and growing business within assigned accounts. Embodying the One Microsoft spirit, the ADE teams with Sales, Enterprise Operations, Global Delivery, Solution Domains and Product Groups to execute a winning strategy with positive outcomes for our customers, partners, team members and our business.
Delivery Excellence
- Lead and enable team behaviors that drive customer satisfaction, improve performance and drive innovation.
- Create a team environment where individuals feel valued, challenged and supported.
- Ensure healthy engagements and account financials, such as predictable revenues, forecasting, and delivery margin.
- Manage changes and take corrective actions to achieve engagement quality and success.
Accelerate Transformation
- Envision and evangelize the future state of transformation programs in line with the customer strategy.
- Develop and sustain cross-team relationships between Delivery and Support.
- Lead by example the cultural shift to customer obsession while maintaining financials.
Relationship Management
- Partner with Enterprise & Services sellers to develop and maintain a stakeholder map and plan.
- Take actions to achieve customer Conditions of Satisfaction (CoS) and quality Customer and Partner Experience (CPE).
- Present to executives with impact, influence and accountability.
- Demonstrate leadership in escalations and turnaround situations.
- Accept differences in culture and aware of communication styles and interaction patterns across cultures.
Sales and Business Development
- Understand industry trends and identify opportunities in your account.
- Leverage account’s existing relationships to identify Services opportunities.
- Develop and align the business development strategy with the accounts Commercial Enterprise and Services Sellers.
- Partner with sellers to ensure investments in qualified leads and strategic opportunities.
Leadership
- Communicate Microsoft vision, drive account strategy and commitments. Act as a role model and encourage continuous personnel and organizational improvement. Mentor other roles.
