Call Center Agent Instructors/ Trainers

Requirements:Requirements - Work/training experience as a Customer Service Trainer or similar role
- Experience in sales or customer service positions is a plus
- Knowledge of Learning Management Software (LMS)
- Familiarity with interactive learning activities
- Excellent communication and presentation skills
- BSc degree in Education, Human Resources or relevant field
- Additional certification in training is a plusResponsibilities:Job brief

Our company is looking for a Customer Service Trainer/Tutor to train our support, sales and customer service teams by conducting seminars and interactive training courses.
The Customer Service Trainer responsibilities will include teaching, coaching, developing educational material and organizing training sessions for new trainees who are to be able to work effectively in a Call Centre setting after undergoing the training. If you have experience as a Call Center Agent Trainer or youre familiar with teaching soft skills like negotiation and problem-solving, wed like to hear from you.
Ultimately, your job as a tutor will be to make sure that our customer service representatives develop their skills and successfully address clients needs in varied industries.
Responsibilities
- Develop digital and print educational material (e.g. videos and manuals)
- Develop Training Curriculum/programme
- Organize classroom-style seminars about product features and sales techniques
- Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
- Identify individual and team skills gaps
- Schedule regular training sessions (e.g. Weekly, bi-weekly and monthly trainings)
- Ensure new trainees take on basic sales training courses, including communication and troubleshooting skills
- Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
- Coordinate mentorship programs for new customer service representatives
- Assess the impact of each educational course on trainees performance and client satisfaction
- Maintain updated records of training curricula and material

Salario: Negotiable