Call Center Manager

Job Summary
We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness
Minimum Qualification:
Degree
Experience Level:
Entry level
Experience Length:
1 year
Job Description
Responsibilities
Conduct effective resource planning to maximize the productivity of resources.
Hire, coach and provide training to personnel to maintain high customer service standards.
Monitor and improve ordering, telephone handling and other procedures.
Develop objectives for the call center’s day-to-day activities.
Prepare reports for different departments or upper management.
Requirements.
Outstanding communication and interpersonal skills.
Excellent organizational and leadership skills with a problem-solving ability.
Positive and patient.
Solid understanding of reporting and budgeting procedures.