Customer Care Officer

Requirements:B.Sc in any relevant field. Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.Responsibilities:Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Handle product recalls.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Handle changes in policies or renewals.

Salario: 720000.00 - 96000.00 NGN Yearly