Customer Care Representative

Job Summary
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Minimum Qualification:
High School (S.S.C.E)
Experience Level:
Mid level
Experience Length:
No Experience/Less than 1 year
Job Description
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers