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Customer Service Associate

Customer Service Associate
Company:

Zheng Corporations

Place:

Lagos, Lagos

Job Function:

Customer Service

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Details of the offer

Requirements:We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Requirements:
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough casesResponsibilities:- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistanceBenefits:Health Cover, Paid vacations, Periodic increments

Salario: 76000.00 - 92000.00 NGN Monthly

Source: Jobomas
Job Function:

Requirements

Customer Service Associate
Company:

Zheng Corporations

Place:

Lagos, Lagos

Job Function:

Customer Service

Report this offer

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