Customer Service Representative

Job Summary
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Minimum Qualification:
HND
Experience Level:
Entry level
Experience Length:
2 years
Job Description/Requirements
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Requirements:
Minimum of HND with experience in a similar position
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
must have sales experience
must reside in Surulere or environs.
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