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Field Support Engineer

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Company:

Byteworks

Place:

Customer Service

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Details of the offer

Job Description-Field Support Engineer

We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities

Provide service and customer support during field visits or dispatches
Tie workflow to schedule

Manage all on site installation, repair, maintenance and test tasks

Diagnose errors or technical problems and determine proper solutions

Produce timely and detailed service reports
Document processes

Follow all company’s filed procedures and protocols

Cooperate with the service desk team and share information across the organization

Comprehend customer requirements and make appropriate recommendations/briefings
Build positive relationships with customers

Requirements

Proven Field Service experience

Ability to troubleshoot, test, repair and service computer equipment and network.

English literacy

Ability to work flexible shifts and to adapt to changing work schedules

Familiarity with remote desktop tools and applications

Technical degree or certification