Graduate Trainee - Flight Ticketing Officer

Responsibilities:Assist clients with flight inquiries, including providing information on available flights, fares, and travel optionsLearn to process flight bookings and reservations accurately and efficiently using computerized reservation systems (CRS) or airline booking platformsShadow experienced Flight Ticketing Officers and learn best practices for issuing tickets, handling changes and cancellations, and providing exceptional customer serviceCoordinate with airlines, travel suppliers, and other partners to secure the best available fares and accommodations for clientsGain knowledge of airline policies, fare rules, and travel regulations to provide accurate and up-to-date information to clientsProvide personalized assistance and support to clients before, during, and after their travel, under the guidance of senior team membersAssist with maintaining accurate records of bookings, payments, and client interactions, and generate reports as neededParticipate in training sessions, workshops, and on-the-job learning opportunities to enhance skills and knowledge in flight ticketing and customer serviceCollaborate with other team members to ensure smooth and efficient operations of the flight ticketing department.Qualifications:Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related fieldStrong interest in the travel industry and desire to pursue a career in flight ticketing and customer service.Excellent communication and interpersonal skills, with a customer-centric approach to service delivery.Ability to learn quickly, adapt to new environments, and work effectively in a team.Proficiency in computer skills, including Microsoft Office applications and internet research.