Software Technical Support

Job Summary
Software project scoping, documentations, testing and user support. The candidates should be able to manage users, perform user acceptance testing and work with engineering team to provide technical support to end users and customers. You will also need to exercise strong communication, organizational and customer service skills.
Minimum Qualification:
Degree
Experience Level:
Mid level
Experience Length:
2 years
Job Description/Requirements
The candidate should be able to carry out the following functions;
Work closely with software engineers and development teams to identify and resolve potential issues in the development stage
Assist software developers to resolve technical issues during the software development process.
Produces software usage documents, user guides/manuals and manages issues tracking and issues documentation
Document issues and their solutions to help future efforts in the design and implementation of software products
Generate technical reports focusing on customer complaints and resolutions
Address customer concerns and issues regarding software installation and operation.
Manager UATs for new software product delivery
Train users/customers on software products
Must demonstrate strong analytical, troubleshooting and problem-solving skills.
Attention to details is also a requirement
Responding in a timely manner to service issues and requests
Ability to learn fast and be able to communicate effectively within the team and with end users.
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